1. Delivery

We deliver orders to addresses within SWEDEN. Orders are shipped using our selected delivery partners.

Primary delivery provider: PostNord

Additional delivery providers may be used where applicable.

2. Processing Time

Orders are normally processed within 1–2 business days. Orders placed during weekends or public holidays may be processed on the next business day.

3. Estimated Delivery Time

Estimated delivery time after dispatch is 1-2 business days. Delivery estimates are indicative and may vary depending on destination, carrier capacity, public holidays and other circumstances outside our control.

4. Shipping Costs

Applicable shipping costs are displayed during checkout before you complete your purchase. Shipping charges may vary depending on delivery destination, order value, package size, delivery method and current promotional offers.

5. Tracking

Where tracking is available, you will receive tracking information by email or another appropriate communication method. Tracking information is provided by the relevant delivery provider.

6. Delayed Deliveries

If your order has not arrived within the expected delivery period, please contact [CUSTOMER SERVICE EMAIL]. We will investigate the shipment with the relevant carrier.

7. Incorrect Delivery Information

The customer is responsible for providing accurate delivery information. If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery costs may apply where permitted by law.

8. Damaged Packages

If your package appears visibly damaged upon delivery, we recommend documenting the damage and contacting us as soon as possible. If the product itself is damaged, please contact us through our complaints process.